Frequently Asked Questions
Find answers about delivery, payments, deposits, order changes, returns, and how to contact LV Windows & Doors.
Order Policies
All sales are final. Please check your order before signing. Orders are non-refundable if cancelled after 24 hours of ordering.
Changes made to orders already in production are subject to an additional fee.
LV Windows & Doors requires a 50% deposit to process an order.
Payment Methods
Yes, it is possible to pay by credit card. However, it is preferable to pay cash or by check when ordering in order to avoid the additional credit card processing fee. The current processing fee is 2.6% in person and 3.6% over the phone.
Card, cash, and checks are accepted.
Delivery Questions
We apologize if your product has not been delivered. LV Windows & Doors attempts to make deliveries as prompt and efficient as possible; however, if you are experiencing a delay, please call or email us and we will get back to you within 24 hours Monday–Saturday.
Project Support
Yes. LV Windows & Doors offers free measurement as part of the project review process.
No. A free measurement helps the team review your project conditions and explain whether Retrofit, Block Frames, or Nail-on Frames may be appropriate.
You can call LV Windows & Doors at (626) 444-4126, email lvwindows50@yahoo.com, or visit the Santa Anita office at 1318 Santa Anita Ave., South El Monte, CA 91733.
Policy Note
FAQ information is provided for customer convenience. For complete legal and order-related details, please review the Terms & Conditions page.
View Terms & ConditionsTalk With the LV Windows & Doors Team
Contact our Santa Anita office for questions about your order, payment options, frame selection, or free measurement request.